Your privacy is important to us
The purpose of this Policy is to inform you of the measures we take to protect your personal information and the ways in which we collect, use, disclose and retain member information in order to operate the Program. “Personal information” is any information that can identify an individual or information about an identifiable individual, such as a member's address, telephone number, or a member’s purchase activity. (This Policy does not apply to aggregate information, which does not include name, contact information, or any other information that would allow a particular individual to be identified.)
- What personal information we collect
- How we collect it
- How we use that information
- How to opt-out of promotional and marketing offers
- How we may share personal information
- How we protect your information
- How to access, verify and update your information
- How to reach us should you have any questions or concerns
When you become a Member of the Program, or any time that you interact or do business with us, you agree to the terms of this Policy as updated from time to time. Whether you are new to the Program or a long-time member, please take the time to get to know and familiarize yourself with our privacy policies and practices as described in this Policy. We are constantly reviewing our policies and practices, taking into account changes to privacy laws and feedback from members. Amendments to this Policy will be posted on our website and we will take reasonable steps to communicate any material changes to members.
We will only use and disclose your personal information to fulfill the purposes for which it was collected or as otherwise identified in this Policy. Other uses of your personal information will only be undertaken after we have obtained your additional consent, or as may be required or permitted by law.
What personal information do we collect?
We collect personal information in order to manage the Program and allow for points/miles accumulation and redemption. The following are examples of personal information that we collect:
- When you join the Program, we collect identifying information, such as your name, mailing address, telephone number, and email address.
- When you visit our website, we may collect information about your usage such as the webpages viewed, frequency of visits, time spent on the site, and location information.
Whenever you make qualifying purchases, information may be transferred, such as:
- your membership number;
- a description of the transaction for which the points/miles were earned; and
- the number of points/miles earned.
How do we collect personal information?
We rely on you to update your profile as required and ensure that your contact information is accurate. On occasion, we may acquire additional data from trusted third parties who have the necessary consent to provide such information, in order to help us better administer our program and understand your interests and preferences. Generally, the information received from third parties is used to help us update, expand and analyze our records and may be used identify new customers.
How do we use your personal information?
We use your personal information to administer the TND Rewards Program and enhance your experience as a member of the Program. This includes the management of member accounts to accurately record and update the points/miles that you have accumulated through qualifying purchases or that you have redeemed. We also use your personal information to better understand your preferences, needs, interests and usage in order to develop, enhance, and provide products and services that best meet your expectations, and to measure the success of the Program’s features, benefits and promotions.
In particular, we may collect, use and disclose your personal information for a number of purposes, including:
- To contact and communicate with you;
- To verify your identity;
- To advise you of changes to the Program;
- To provide customer service, respond to and process redemption requests and address questions you may have about your account;
- To communicate offers about accumulation and redemption opportunities, benefits, products and services provided by TND Rewards; and
- For quality assurance and record keeping purposes.
We will not collect, use or disclose personal information for other purposes without obtaining your further consent, except where authorized or required by law.
How to opt-out?
The TND Rewards Program respects the privacy of its members when promoting products or services. You may choose to opt out of receiving emails from the TND Rewards Program by clicking on the “unsubscribe” link in our email communications to you. The decision to opt-out of additional marketing and promotional communications does not affect a Member’s ability to collect or redeem points/miles in the TND Rewards Program. We may however, still use your email address to provide information about your membership in the Program or your account.
How do we share your personal information?
We recognize your concerns about the security of the personal information that you provide to us. As a general rule, we do not sell or otherwise share personal information about you with outside parties. Your information will not be sold, exchanged or transferred to any other company for any reason, other than for the express purpose of administering the Program and delivering products or services to Members. To this end, your personal information will be transferred from Top Notch Distributors to Lift & Shift Inc. and vice versa, in order to administer the Program.
We share your personal information in order to administer your account, develop and promote the program, and make offers related to accumulation and redemption opportunities, benefits, products and services. The TND Rewards Program may temporarily share information with a Partner in order to increase opportunities for members to accumulate points/miles, to facilitate the redemption of rewards, or to obtain special benefits for members. In these circumstances, use by the Partner for a purpose unrelated to the Program is strictly prohibited.
Your personal information may be transferred to third-party service providers, including data processing and storage firms, that perform work or provide services in order to help us to manage and administer the Program. These service providers are contractually obligated to maintain confidentiality, safeguard all information provided to them, and use the information disclosed to them only for the purposes of the Program.
We may be required to disclose information about you:
- if required to do so by law, regulation or legal process (such as a court order or subpoena),
- in response to requests by government agencies, such as law enforcement authorities, or
- when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
- We reserve the right to transfer any information we have about you in the event of a sale or transfer of all or a portion of the business or assets (including in the event of a reorganization, dissolution or liquidation) of either Top Notch Distributors or Lift & Shift Inc.
How do we protect your information?
We have implemented processes and procedures to keep your personal information safe and secure, and have put appropriate safeguards (physical, technological and organizational) in place. Employees are trained on the importance of maintaining the security and confidentiality of personal information. Please note that while we use reasonable efforts to protect your personal information, we cannot guarantee the security of any information that is transmitted via the Internet.
Your personal information will only be collected, used and disclosed, and will only be retained as long as required to fulfill the purposes for which it was collected, or as may be required by law. Your personal information is retained in secure facilities, such as offices and data centres with restricted access. Electronic data is protected by technological means, such as firewalls, access controls and encryption.
We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. When a member's account has been inactive for seven (7) years, all personal information is destroyed, anonymized or otherwise disposed of using secure methods.
Your personal information may be transferred to a third-party service provider who provides services to us or on our behalf such as hosting, data management and storage services. We may, or any such third-party service provider may, use servers for such purposes which are located outside of the country in which you reside. Where your personal information is processed in a location outside of your country, the laws of that foreign jurisdiction may apply.
How can you find out what personal information we have?
You can access, verify and update your personal information directly online, as well as review your recent transaction history by logging in to your account on our website. You may also request access to this information by contacting our customer service center.
You may request that updates or corrections be made to your information in order to ensure that it remains complete and accurate.
Questions or Concerns?
TND Rewards Program,
PO Box 273,
West Seneca, NY 14224
Your Rights Under the California Consumer Protection Act
Special notice for California residents:
The California Consumer Privacy Act (CCPA) allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information to give consumers access, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of information under certain circumstances. Consistent with California law, if you choose to exercise your rights, we won’t charge you different prices or provide different quality of services unless those differences are related to your information.
We do not sell your personal information.
We may disclose personal information for business purposes. From businesses that disclose personal information for a business purpose, you have the right to request:
(1) The categories of personal information that the business collected about you; and
(2) The categories of personal information that the business disclosed about you for a business purpose.
The right to request the business to delete the personal information it has collected from you, subject to certain legal exceptions, for example, when the personal information is necessary to complete a transaction for which we collected it or to comply with a legal obligation.
The right to be protected from discrimination for exercising your CCPA rights. Businesses are prohibited from discriminating against you for exercising your rights under the statute, including by: (A) denying you goods or services; (B) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (C) providing you with a different level or quality of goods or services; or (D) suggesting that you will receive a different price, rate, level, or quality of goods or services. Nothing prohibits a business from charging a different price or providing a different level or quality of service if the difference is reasonably related to the value provided to the consumer by the consumer’s data.
For additional information on any of the above, or to submit a request for personal information under the CCPA, please contact us. Please note that Top Notch Distributors and Lift & Shift Inc. may claim legal exemptions for certain types of personal information from all or certain parts of the CCPA pursuant to various CCPA exemptions.
Additional Disclosures Under the CCPA
Top Notch Distributors and Lift & Shift Inc. do not sell your personal information to third parties (as those terms are defined under the CCPA). However, as outlined in this policy, we do allow third parties to collect personal information through our services and share personal information with third parties for the business purposes we’ve described here.
Information you provide to us. This includes the information you provide when you join the TND Rewards program or update your profile, such as first name, last name, and email address, from which we may make inferences.
Information we automatically collect. This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). The TND Rewards Program uses Google Analytics to understand how visitors use our site. Cookie data about your use of this website (including your IP address) will be transferred to and stored on a Google server. We use an anonymized Google Analytics application that truncates your IP address. In other words, Google shortens your IP address prior to transferring it to the TND Rewards Program. Google uses this information to evaluate your use of this website, compile reports on website activity and provide other services. Google may also transfer this information to third parties where required to do so by law, or where such third parties process this information on Google’s behalf. The IP address transmitted from your browser through Google Analytics will not be associated with other data held by Google.
You can prevent the storage of cookies by selecting the appropriate settings on your browser software. However, please note that if you do this you may not be able to make full use of all the functions of this website.
You may opt out of the collection and storage of data by Google at any time with future effect by downloading and installing a deactivation add-on for your browser. This will prevent Google Analytics from collecting and processing data about your website visits.
You can also prevent the collection of data by Google Analytics by clicking on the link below. An opt-out cookie will be set that prevents the future collection of your data when visiting this website: Disable Google Analytics.
*Business purposes can include such things as: administering the TND Rewards Program and enhancing your experience as a member of the Program. It can also include getting a better understanding your preferences, needs, interests and usage in order to develop, enhance, and provide products and services that best meet your expectations, measuring the success of the Program’s features, benefits and promotions, maintaining and servicing accounts, providing customer service, performing analytics, auditing transactions, researching and testing features and improvements, detecting and preventing fraud and security incidents, debugging or repairing technical errors.
This Policy was last modified on December 1, 2021.