FAQ


How do I join the TND Rewards Program?
It’s easy. Simply register for the program. It’s free! – Join. The program is open to all Top Notch Distributors Dealers. E-commerce channel accounts are not eligible to participate in the program.

What do I need to do to earn points/miles?
Make qualifying purchases with Top Notch Distributors. Purchases made on the Top Notch on-line eStore count as qualifying transactions. Your Base Offer transactions are automatically processed at the end of each month, and your Tiered bonus points/miles are calculated at the end of each quarter. Some restrictions apply. Visit the Earn page for details.

What's the difference between the TND Rewards Program and TND Points?
When you join the TND Rewards Program you are registering with us to earn points/miles in a chosen rewards program (e.g. TND Points, American Airlines AAdvantage, etc.). TND Points is our in-house currency. If you choose to collect TND Points, you will be able to redeem your Points earned for a variety of rewards such as gift cards, merchandise, events, experiential adventures, and more. If you select a travel rewards currency, any points/miles earned will be automatically deposited into your applicable travel rewards account.

Do I earn points/miles for previous purchases?
Any purchases made from the first of the month you join will eligible. For example, if you join the program on November 17, any purchases made from November 1 to 17 will be eligible and will earn points/miles.

How do I keep track of my points/miles?
You can find your TND Points balance by checking your Account page. However, to find the points/miles balance for any travel reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), visit the respective program website. You will also receive monthly email statements, showing what you’ve earned.

Why can’t I see my points/miles in my account balance?
Rewards are processed monthly and may take an additional 3-4 weeks for processing. Points/miles for the travel reward programs may take longer. To find the points/miles balance for your travel rewards program (e.g. American Airlines AAdvantage, United MileagePlus, etc.), visit the respective program website.

How many points/miles do I need to redeem?
It depends on the rewards program currency you are collecting. Each program has different redemption levels. For TND Points, there are many different items to choose from, and each has a different point value. Visit the Redeem page for details. For the travel reward programs, visit the respective program website.

Can I cancel a redemption order?
Once orders have been placed, no changes or refunds are permitted. Be sure to double check your order before you submit it.

What do I do if I receive an incorrect or damaged merchandise item?
Notify the TND Rewards Program of any incorrect, damaged or defective merchandise within ten (10) days of your delivery date.

Can I change reward currencies at any time?
To change the currency, update your profile with a new Reward Program and add its associated Reward Program member number. NOTE: If you switch to a different reward currency, the points/miles you earned to date will NOT be transferred to the new reward currency. Your points/miles will remain under the original currency until you decide to redeem them. If you switch currencies, you will begin to accrue points/miles under the new currency, starting with your next qualifying purchase.

Still have questions?
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TND Rewards Program 
PO Box 273,
West Seneca, NY 14224
For complete details, see current Program Terms
and Conditions available at tndrewards.com

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TND Rewards Program 
PO Box 273,
West Seneca, NY 14224
For complete details, see current Program Terms
and Conditions available at tndrewards.com

A distributor loyalty program powered by: